Public expectations regarding the quality of public services continue to increase alongside the convenience standards offered by the private sector (such as e-commerce and digital banks). To keep up with these demands, government bureaucracies can no longer work in a business-as-usual style; they are required to continuously produce service innovations.
A culture of innovation cannot be created through instructions or circular letters (SE) alone. It requires a safe space for Civil Servants (ASN) to experiment, test new ideas, and even make mistakes. An internal 'Regulatory Sandbox' concept can be applied so that out-of-the-box ideas can be tested without fear of administrative sanctions.
Innovation competition platforms such as Sinovik (Public Service Innovation Information System) organized by KemenPAN-RB are positive steps to stimulate healthy competition between regions. Regions that successfully win the competition not only receive trophies but also receive Regional Incentive Funds (DID) from the central government.
PT Mahaga Widya Cita, through its various training modules, actively accompanies the Regional Personnel Agency (BKD) and the Human Resources Development Agency (BPSDM) in instilling design thinking mindsets among civil servants, so that the resulting innovations truly address the pain points felt by citizens.
